Shipping policy

Shipping Policy

At Star Hood, every piece is made to order with care. This applies to all of our products, including our hoodies. Here's everything you need to know about getting your order to you.

Pre-Orders

The Star Hood is sold on pre-order: your order reserves a hoodie from the next batch. Pre-orders are processed and shipped within 6–12 business days of purchase, the same as below. If a batch is ever delayed past that, we'll email you a new date straight away, and you can cancel for a full refund.

Processing Time

All orders are processed and shipped within 6–12 business days of purchase. Because our hoodies are made to order, this processing time allows us to prepare your piece to the highest quality standard before it leaves our facility.

Delivery Time

Once your order has shipped, please allow up to 30 days for delivery. Shipping times may vary slightly depending on your location and any carrier or customs delays outside of our control.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow a few days for tracking information to update after you receive it.

Where We Ship

We are happy to offer free worldwide shipping. International customers are responsible for any customs fees, duties, or taxes that may apply in their country.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately through our Contact page and we'll do our best to update it before your order ships.

Questions?

For any shipping questions or concerns, reach out to us through our Contact page. We aim to respond within 24–48 hours.